The office peon, attendant and junior staff in any organization enjoy the privilege to visit government offices like Income Tax, Sales Tax, Excise etc.
My suggestions to the owners of the business is to spend some time with these junior staff who are going to be a perfect guide for you. Because they regularly visit these departments, they will have an idea about the grievances and expectations of the officers whom sometimes you have to bribe to get the things done. They can explain the inconveniences caused while getting the necessary formalities duly completed.
Mr. Boss BEWARE your chillars are PILLARS